Refund policy
Refund & Exchange Policy
Thank you for shopping with us!
Your satisfaction is our priority, and we always aim to deliver products with great quality and comfort.
Please read our policy carefully before placing an order.
📌 7-Day Exchange Policy (No Refunds)
We offer a 7-day exchange policy from the date of delivery.
You can apply for an exchange if:
-
You received the wrong product
-
You received a damaged/defective product
-
Size is not suitable
Important:
We do not offer refunds (cash or bank transfer).
Only exchange is available as per standard Pakistan e-commerce practice.
📌 Exchange Requirements
For an exchange to be accepted:
-
Product must be unused
-
Product must be in original condition
-
Original packaging must be included
-
Exchange request must be made within 7 days
📌 Exchange Process
-
Contact us on WhatsApp or Instagram DM within 7 days.
-
Share your order number and issue details.
-
Return shipping will be paid by the customer.
-
Once received and inspected, we will ship your replacement item.
📌 Items Not Eligible for Exchange
-
Used or damaged products
-
Items without packaging
-
Products with perfume, stains, or wear
-
Clearance / Sale items
📌 Contact for Exchange
WhatsApp: [03478838321]
Email: [iklifestyles9@gmail.com]